Terms and Conditions

Welcome to www.BuyAbans.com, the online purchasing platform for Abans PLC (Sri Lanka). The BuyAbans.com website provides services to its valued customers subject to the following conditions. Please read and accept the under mentioned conditions and guidelines carefully before you use the services of this website.

Product information at BuyAbans.com website

The BuyAbans.com website attempts to be as accurate as possible with the information displayed on the site. However, BuyAbans.com does not guarantee that product descriptions or other content on this site are 100% accurate, complete, reliable or completely free of errors. If a product offered by BuyAbans.com is not as described on the website, a customer’s sole remedy is to return it in unused condition within two days of delivery. If there is any external damage to the package, a customer is responsible for checking the item when it is handed over. An item will not be exchanged for a refund or replacement if there is external damage e.g. packaging damage, dents. Refunds or replacements will only apply for items with confirmed technical in-built faults.

In case the received item is found defective, customers should immediately inform BuyAbans.com within 24 hours to arrange a replacement with a brand new unit.

Regarding the items sold through BuyAbans.com, the price of an item cannot be confirmed until the customer orders the item. Even though every effort is made to provide accurate pricing, there may be a negligible probability that some items can be mispriced. If the new price is higher than the mentioned price, we will not cancel or deliver the item without your confirmation about the new price, and all cancellation of items will be informed prior.

Due to current international exchange laws and conventions, even if delivery of the selected item is cancelled, BuyAbans.com cannot refund your money. You will, however, be provided credit on the website to purchase another available product up to the value of the previous item.

Return and Refund Policy

  • Return Period: BuyAbans must be informed within 3 days for Electronics & 7 days for Lifestyle brands (Skechers, Under Armour, Hugo Boss) of receiving the item to be eligible for return.  
  • Item must be in the original packaging with tags intact in the same condition it was delivered in.
  • Items returned after the Return Period has lapsed will not be accepted. 
  • Our customers’ safety is of utmost importance, and we take hygiene very seriously. Therefore, items such as underwear, bras, briefs, and swimwear are not eligible for return.  
  • Items to be returned are the sole responsibility of the customer until they reach us, and customer needs to ensure items are properly packed to prevent any damages en route to us. Items damaged en route will not be accepted.  
  • It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
  • BuyAbans will require minimum 05-07 business days to process your return request and ready the replacement unit. 

 Refund policy: 

  • If a replacement unit for the size/specific model is no longer available, the customer will be issued a full refund. The refund will not include any delivery charges borne by the customer for return of item.   
  • All refunds will be processed within 3-5 working days. Processing refunds back to your credit card/ bank account may require additional time depending on the bank due to its own operational time for which BuyAbans will not be responsible.
  • In the event of purchasing an AC unit with low capacity, the consumer is only eligible for a credit note for the amount of their purchase or they can switch to a unit with a higher capacity. BuyAbans.com will not be issuing refunds for these cases.
  • Customers can use the BTU calculator to calculate the exact capacity that best suits their needs by providing an exact measurement of the site, or they can call 0112 112 112 for further assistance.
  • The total warranty and the comprehensive warranty will not apply if an under-capacity air conditioner is purchased.
  • All manufacturing and material defects requiring repair or return must be informed and returned to BuyAbans within the warranty period of 30 days. Any repair or return that is unsuccessful to inform or returned within the time frame will not be accepted or refunded.


The prices for all the items mentioned on BuyAbans.com are the final and last prices of sale via online means.

Using BuyAbans.com accounts

It is the responsibility of the users of this site to keep their passwords, other account information, and the computer used to log on to the site, secure. Website account holders are solely responsible for all activities conducted via through their BuyAbans.com account or their passwords and BuyAbans shall be indemnified from any such liability.

Abans Duty Free purchase via www.BuyAbans.com

The payment will be considered as conditional purchase as the transaction will complete once the passenger physically arrives to the BIA and fulfil the requirements of the custom regulations, therefore in case of cancellation or refund of payment we will follow up the refund/cancellation policy as stated. Please note that a full refund will be credited if the information provided in the portal does not tally with original documents upon arrival (subject to SL Customs approval). In addition, note that the payment will be consider only as a pre-payment and the legal right to claim the goods from the duty-free shop will only be processed upon the exchange of the items physically at our Duty-free shop. BuyAbans website has the legal right to process a refund in any case upon the approval of the Sri Lanka Customs officers based at Bandaranayake International Airport (BIA).

The total allowance applicable for an incoming passenger includes their accompanied passenger luggage and the dutiable goods in their unaccompanied passenger baggage (UPB).


The warranty provided through the BuyAbans.com website is the same as the common warranty provided to all Abans PLC showrooms. For any warranty-related issues, please contact the Service Centre via the contact details on the warranty card.

We guarantee that all products sold by Abans PLC are in good quality and working order and tested for quality and handed over to the customer for normal and standard usage, subject to the following terms and conditions. Abans PLC agrees to repair the manufacturing defects in products on free of charge basis only within the 01-year standard warranty period except for products covered under different warranty periods.

Extended warranty will be provided subject to payments, for extended warranty terms and conditions refer the extended warranty card.

The warranty will not be effective for repairs/installations/services done by any 03rd party other than Abans Electricals PLC/Abans PLC or its authorized service agents, damage caused by ancillary equipment and non-recommended accessories, normal wear, tear and corrosion, corrosion of copper tanks, promotional Items given free of charge with the main product, damages due to split and liquid, drop damages, seepage, secretion from insects, rodents or domestic pets, accident, fire, theft, act of god, power surges, electrical leakage, voltage fluctuations, negligence, misuse, abuse, incorrect installations, modifications, improper testing operation, maintenance installation, charging of batteries other than standard charges, defaced, obliterated or removed, substance damage to coil cards and connectors due to misuse, damage due to shock or external force, lightning, being operated in alkaline or unsuitable atmosphere, use of products outside specification, use for purpose not recommended, use beyond the guidelines, directions and user capacity of product, alterations, defaced or suspected warranty cards and serial number alteration, unclear rubber stamp of showroom managers and dealers, any damage or loss to any 03rd party or property, batteries, chargers, carrying cases, laptop bags, power adaptors, power cables, internet connection cables, printer cables, cartridges, toner, knobs, locks, bulbs, filters, racks, shelves, gas charging, switches, remote controllers, AV cables, antenna cables, inter connection cables, brushers, drive belts, pulleys, pads, plug tops, burner caps, trivet, tube, ignition plugs, telephone shower, plastic jug, blades, handles, lids, pouches, speaker cables, speakers, speaker boxes, water tap and any other consumable parts.

Failure to install software, video, audio and file formats are not considered as manufacturing defects. No warranty is provided for the quality of the software and hardware used by the customer, hardware and software defects and corruption, virus attacks, spywares, firmware upgrades, defects due to use of third-party application and unauthorized and illegal software and company will not be responsible for any data losses at point of repair.

No warranty shall provide for loss of profit, loss of goodwill, loss of business opportunities and special, indirect, or consequential damages and in any event our maximum and aggregated liability for all claims relating to the product shall be limited only to aggregate value of the product


If the product delivered by the company contains any damage during transit or handling, customer shall be informed at the same time on date of delivery. If the product is delivered by the customer, company shall not be liable for any damage arising while transporting. Customer is advised to check before moving out product from showroom premises/Duty Free showrooms.

Physical damage scratch marks should be identified at the delivery point. Late informing of physical damages will not be accepted by Buy Abans.


Services shall not be provided if Hire Purchase Instalments are due.

If the product is beyond economical repair, product replacement with similar working condition and warranty shall be effective for remaining period.

It is recommended to use the product with power guard and stabilizers.

Refrigerators Bottle Coolers Freezers 05 years for compressor only. Customer shall bear any charges for labour or accessories in relation to the replacement of compressor. 10-Year warranty shall apply only on compressors of selected refrigerator models. Humidity on the surface shall not be considered as defect.
Televisions LCD/LED If it is a manufacturing fault within the warranty period, Abans PLC will repair it free of charge.

1-year warranty for panel and 3-year warranty for other parts including Main and Power PCB.

Colour dots up to 7 numbers on LCD/LED TV screens shall be considered as a normal industrial cause as a result of pixel burnt and shall not replace the said products on that effect.

No warranty for Main/Power PCB damages due to signal wire connections/careless plugging/unplugging and usage of multi plugs.

No replacements allowed for back light replacements.
No warranty for TV and AV accessories / remotes / speakers / mics / wires / HDMI ports / Cables.
Televisions fixed on mobile vehicles shall not be covered under this warranty.
Audio No warranty for Speaker body corrosion, colour fading and fungus.
No warranty for Remote / Audio Speakers / Mics / Wires / Jacks.

If similar model is not available and customer request for refund, the refund value depends on the usage period.
Usage Period 00-06 months: Refund 85% from the invoiced value.
Usage Period 06-12 months: Refund 75% from the invoiced value.

When customer request upgrade
Usage Period 00-06 months: Get balance amount + Remaining warranty.
Usage Period 06-12 months: Get balance amount + Remaining warranty.
Washing Machine 05/10-year warranty on Stainless Steel Drum against rusting / Direct Drive or Smart Inverter Motor for selected models only.
05-year warranty on selected washing machines.
Water Purifier Refer warranty instruction sheet for more details.
Solar System Refer warranty instruction sheet for more details.


Product Special Warranty Terms for Products / Parts / Accessories
Air Conditioners Within the standard one-year warranty period, 3 services will be provided free of charge.

10-year warranty for the compressor of the LG Inverter Air Conditioner (residential) in the range of 9000 BTU to 24000 BTU and 05-year warranty for the compressor of all other inverter and non-inverter Air Conditioner (residential) brands in the range 9000 BTU to 36000 BTU shall apply only if the service agreement is signed with Abans Electrical PLC for 04 years at the end of the first year. Customer shall bear any charges for the labour and accessories in relation to the replacement of the compressor.

Additional services will be provided subject to additional payments.

No warranty for corrosion on outdoor unit of air conditioner due to environment conditions/sea breeze.

05-year warranty for the compressor of all Air Conditioner brands (Commercial) in the range of 12000 BTU to 100000 BTU shall apply only if the service agreement is signed with Abans Electrical PLC for 04 years at the end of the first year. Customer shall bear any charges for the labour and accessories in relation to the replacement of the compressor.
Computers Laptops Tablets Colour dots up to 7 numbers on Laptops, Tablet Screens and Monitors shall be considered as a normal industrial cause as a result of pixel burnt and shall not replace the said products on that effect.
Mobile Phones 12-month warranty for main unit, 06-month for battery and charger, 01-month for any other accessories
Apple Products
The Apple One-Year Limited Warranty is a voluntary manufacturer’s warranty that can be claimed from any Apple store world-wide and only at Abans Apple Authorized Service Centres

Apple, as defined, warrants Apple-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser ("Warranty Period").

If a hardware defect arises and a valid receipt is provided within the warranty period, it will be as below in guidance as per Apple's diagnosis system report set up at the service centre.

  1.  For iPhones, iPads, Apple Watch and Apple branded accessories: exchange the defective product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.
  2.  For Macs: repair the hardware defect at no charge, using new spare parts. Apple Care can be enabled for Macs through service before the first year warranty period is over. Once enabled, an additional 2-year warranty will be extended (visit the link for more info Apple Legal - AppleCare Protection Plan for Mac).
  3.  If the product is dropped, water damage or physically damaged due to customer's negligence there will be no warranty for the same.
  4.  No DOA policy for any Apple products and replacement will only be done through service.
  5.  A sufficient lead time will be required to get the spare parts to repair the product or replace the product in guidance with Apple.

Please note that these are standard warranty details therefore the warranty remarks/conditions printed on the invoice/ warranty card will be applicable.

Exchange of Goods: 


BuyAbans.com may exchange the purchased item on valid for another item requested by the customer. The said customer will have to pay for any difference in the price and that payment will also need to be completed within 48 hours from the time of purchase. 

BuyAbans.com is not allowed to exchange any goods purchased at the BIA Duty Free unless the products sold contain internal technical faults. BuyAbans.com can only provide like-for-like exchanges when there is an availability of stock at our showrooms outside the Duty Free zones. 

Policy for information gathered by BuyAbans.com


All information entered in to BuyAbans.com by site visitors will be collected and stored. If certain visitors decide not to provide certain information, they will not be able to acquire the valuable advantages and features of this website. This vital information is used for quick and fruitful responses to your requests, and for communicating with you in present and future instances. Information about customers is important to BuyAbans and will be treated with utmost confidentiality and will not be divulged to 03rd parties. Customer information is used only as described below and with affiliates of BuyAbans.com.



The content of the BuyAbans.com site is the property of Abans PLC (Sri Lanka) and is protected under international copyright laws. The trademark of www.BuyAbans.com is a registered trademark and the sole rights of changing, modifying, assigning, or using this trademark is solely with Abans PLC (Sri Lanka). Anyone other than Abans PLC who is involved in changing, modifying, assigning, or using this trademark without prior written authorization of Abans PLC (Sri Lanka) will be violating international copyright laws.

Communication between you and BuyAbans.com


When you visit the BuyAbans.com website or communicate with BuyAbans.com via e-mails, you are considered as communicating with BuyAbans.com. This permits BuyAbans.com to send e-mails and to communicate with you and you are deemed as agreeing to all terms and conditions, notices and other means of communications that we provide to you electronically, satisfying all legal requirements.

Contact Details:


No. 498,
Galle Road, Colombo 03.
Sri Lanka.

Tel        : +94 112 112 112
Web     : www.buyabans.com
E-mail  : [email protected]

Abans PLC

No. 498,
Galle Road, Colombo 03.
Sri Lanka.

Tel        : +94 11 555 5888
Fax      : +94 11 461 7444
Web     : www.abansgroup.com
E-mail  : [email protected]

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