Frequently Asked Questions

  1. Do I need to create a user account to buy products on
    1. No. You can browse and purchase what you want as a guest. However, by registering as a user, you can make your online shopping experience even better with the ability to earn & spend customer loyalty points for special discounts, save items to your Wish List to buy later, keep track of past & current orders and more.
  2. Are my online transactions safe?
    1. Yes. We utilize the latest in digital encryption & web technology to ensure your transactions are secure and your personal details are safe when you shop at You can read our Privacy Policy here for more details on how we keep your personal details safe.
  3. What payment methods can I use?
    1. We accept Visa/MasterCard/AMEX credit & debit cards, FriMi & Dialog genie digital wallets, bank transfers and cash on delivery payments.
  4. Can I pay in installments?
    1. Yes. We offer Easy Payment Plans up to 60 Months with Interest Free Payments Plans up to 48 Months for credit cardholders. You can view which payment plans are available on the product page and you can select your preference when Checking Out.
  5. How do I track/check the status of my order?
    1. Simply log in to your user account, go to My Orders and select the order to check the status.
  6. How long will it take to deliver my order?
    1. We can deliver your order in 4 to 5 working days anywhere within Sri Lanka.
  7. What is Click & Collect?
    1. If you don’t want to wait for your order to be delivered to your home, you can now pick it up yourself from one of our Abans Elite Showrooms. Simply select Click & Collect when you checkout and choose your preferred store. When your order is ready to collect, we’ll let you know.
  8. There is something wrong with my order. What do I do?
    1. You can contact our customer care hotline at +94 112 112 112, WhatsApp us at +94 772 112 112 or email us at [email protected]
  9. I received my order but there is something missing/product is damaged/wrong product. What should I do?
    1. Contact our customer care hotline at +94 112 112 112, WhatsApp us at +94 772 112 112 or email us at [email protected]
  10. How do I get my Air-Conditioner installed?
    1. Our team will complete the installation of your Air-Conditioner within 03 working days after delivery. Installation up to 5 meters piping from the indoor unit to the outdoor unit will be free of charge. Our team will provide you with an estimate of additional charges (if any) based on their site inspection prior to installation.
  11. I need help setting up my TV/Washing Machine/Refrigerator. Who do I call?
    1. Call our customer care hotline at +94 112 112 112, WhatsApp us at +94 772 112 112 or email us at [email protected] and we will send a team within 03 to 04 working days to help set up your device.
  12. My device stopped working/is faulty (within 48 hours of delivery). Who do I call?
    1. You can try shutting down & restarting the device which can sometimes resolve minor issues in electronic devices. If the problem persists, contact our customer care team, and closely follow their instructions. You can call them at +94 112 112 112, WhatsApp at +94 772 112 112 or send an email to [email protected]. If the defective product is an electronic device, please shutdown/switch off while the issue is being resolved and pending further instructions from our customer care team.
  13. The product I bought last week/month/year stopped working/is faulty. Who do I call?
    1. You can contact our service center at +94 115 555 888 and follow their instructions.
  14. How do I get a replacement/refund?
    1. Log in to your user account, go to Return Requests and make a replacement/refund request. Here you can give us details of the issue you experienced and share photos of the faulty product to help process your request. You call also contact our customer care team at [email protected], call us at +94 112 112 112 or WhatsApp us at +94 772 112 112.
  15. What is the return/refund policy?
    1. You can read our Return and Refund Policy here.
  16. What is the Warranty I can get for a product?
    1. You can check the specific available warranty period & details on the product page.
  17. Further Questions
    1. If you have any other questions, please feel free to email us at [email protected], call us at +94 112 112 112 or WhatsApp us at +94 772 112 112.
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